At Wuffys.org, we want customers to feel confident when ordering Wuffy™. This Return & Refund Policy explains how returns and refunds are handled.
30-Day Return Window
Orders may be eligible for return within 30 days of delivery. This return window allows customers to evaluate the product at home and determine whether it meets their expectations.
Return Eligibility
To be eligible for a return:
The return request must be made within 30 days of delivery
The product should be returned in reasonable condition
Original packaging should be included where possible
Returns that do not meet these conditions may be subject to review.
How to Request a Return
To start a return, please contact our support team before sending any items back.
Email: [email protected]
When contacting us, please include:
Your order number
The email address used at checkout
A brief reason for the return
Our support team will provide further instructions once your request is reviewed.
Refund Process
Once a returned item is received and inspected, eligible refunds will be processed to the original payment method. Refund timing may vary depending on the payment provider and banking institution.
Shipping fees, if applicable, are generally non-refundable unless otherwise required by law.
Exchanges
At this time, we do not offer direct exchanges. Customers wishing to replace a product may place a new order after completing the return process.
Shipping Considerations
Customers are responsible for return shipping costs unless otherwise stated. For international orders outside the United States, additional shipping fees, customs charges, or duties may apply and are non-refundable.
Contact Information
If you have questions about returns or refunds, please contact us at [email protected]. Our team will be happy to assist.